Frequently Asked Questions
Everything you need to know about booking your airport transfer with ShuttleTransfer.
How do I book an airport transfer?
Fill in the booking form with your pickup location, destination, date, time, and number of passengers. Select your vehicle class, add any extras, and confirm your booking. You'll receive a confirmation email immediately.
What happens if my flight is delayed?
We track your flight in real time. Your driver will wait up to 60 minutes at no extra charge. If your flight is delayed beyond that, contact us via WhatsApp and we'll rearrange.
How will I find my driver at the airport?
Your driver will be waiting at the arrivals hall holding a sign with your name. At Istanbul Airport (IST), look for Gate 13 with the M55 sign. We'll also send your driver's contact details 24 hours before pickup.
Can I cancel my booking?
Yes. You can cancel for free up to 24 hours before your scheduled pickup. Cancellations within 24 hours are non-refundable.
Are child seats available?
Yes. We offer baby carriers (0–6 months), child seats (0–7 years), and booster seats (6–12 years). Add them during booking for ₺30 each.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, Amex). Turkish customers can also pay in TRY with installment options via iyzico.
Is the price fixed or can it change?
Your price is fixed at the time of booking. There are no hidden fees, surge pricing, or surprises. What you see is what you pay.
How far in advance should I book?
We recommend booking at least 24 hours in advance. For last-minute bookings, contact us directly via WhatsApp at +90 (542) 825 6454.